The panels are on the roof and the system is running. Then the first bill arrives, or the app shows something odd, and the questions start.
We work with homeowners across West Virginia and Virginia after their systems are activated, and the same questions come up again and again. Here are the ones we hear most, and what to do about each.
Why am I still getting a power bill?
A grid-tied solar home stays connected to the utility, so a bill is normal. You still pay connection and delivery charges, and you still buy power whenever your panels are not covering what your home is using, such as at night.
How the power you export gets credited depends on your utility and when you applied. Our guides cover Appalachian Power in West Virginia, Mon Power and Potomac Edison, and Dominion and Appalachian Power in Virginia.
If a bill looks wrong, keep it and contact us. We can look at it alongside your system's production.
Has the utility finished its part?
After the install and inspection, the utility has to give permission to operate, and your meter may need to be changed or set up for net metering. If your bill has not changed at all, this is one of the first things to check. Timing depends on your utility.
Why does my monitoring app show nothing?
The app and the panels are separate things. Monitoring relies on your system's data connection, so a blank app or a "no communication" message can appear while the system is still producing power.
Start with the simple checks:
- Is your home internet working?
- Did you recently change your router or Wi-Fi password?
- Are you signed in to the right account?
If the app still shows nothing, contact us and we can check on our side.
Why is my production lower than I expected?
Production changes with the season. Shorter winter days, a low sun angle, cloud cover, snow and new shade from growing trees all reduce it. Comparing December to June will always look bad, so compare a month with the same month a year earlier once you have the history.
If production drops suddenly on a clear day, or one part of your system looks far below the rest, contact us. That can point to equipment that needs service.
Should I clear snow off my panels?
Please do not climb on your roof. Snow generally slides or melts off on its own, and a short drop in production is not worth a fall or scratched panels.
My inverter is showing an alarm or keeps shutting off. What should I do?
Do not open the equipment. Take a clear photo of any screen or light pattern, note the date and time, and contact us. If it keeps happening, tell us that too, because a repeating fault is useful information for a technician.
How do I reach LightSkye for help?
Call (888) 668-7593. Have your address and a photo of any alarm ready if you can.
Common questions
Is it normal to still have an electric bill with solar?
Yes. A grid-tied home stays connected to the utility, so you still pay connection and delivery charges and buy power when your panels are not covering your usage.
Does a "no communication" alert mean my solar is off?
Not necessarily. It can mean the monitoring connection has dropped while the system is still producing. Check your internet connection, then contact your installer if it does not clear.
Do solar panels work in the winter in West Virginia and Virginia?
Yes, but they produce less because the days are shorter, the sun is lower and snow can cover the panels for a while.
Should I go on my roof to clean my panels or clear snow?
No. Stay off the roof and contact your installer if you think something needs attention.
Still shopping for solar? See how it works in West Virginia or in Virginia, read what homeowners say about LightSkye, or request a solar quote.
